Refund policy

MooNNomadA has a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact me at moonnomada@gmail.com. 

If your return is accepted, I’ll send you the instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted. 

You can always contact me for any questions at moonnomada@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, I do not accept returns on sale items or gift cards.

 

Refunds
MooNNomadA will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since I’ve approved your return, please contact me at moonnomada@gmail.com.